WATI is a provider of a comprehensive WhatsApp customer engagement tool for small businesses.

WATI's vision is to help businesses meet their customers where they are – on these messaging platforms – so they are always accessible, personalized, and can engage in real-time.

WATI was founded in 2019 by Ken Yueng and Bianca Ho. The company is headquartered in Hong Kong.

 

Wati enables companies to have scalable, yet personalised, conversations via customer engagement software built on WhatsApp’s Business API. Through the platform, SMBs can send personalised notifications from their system in a programmatic way through WATI’s API.

 

WaTI can also support their customers through a collaborative team inbox with multiple agents, smart routing, canned responses, data tagging, and analytics. Many of these interactions can be automated through low-code workflow builders and chatbots.

 

WaTI has over 6000 customers across 78 countries including SMBs providing domestic house cleaning services to schools, tutorial centres, medical institutions and ecommerce, and Shopify stores.

 

WATI is backed by Tiger Global, Sequoia Capital India & Southeast Asia, DST Global Partners, Sequoia's Surge, Base Partners, Shopify, and others. The company raised $23M in Series B round on Oct 26, 2022. This brings Wati's total funding to $33M to date.

 

 

  • Year founded: 2019
  • Funding Info: $33M over 3 Rounds (Latest Funding Type: Series B)
  • Yearly Revenue: NA
  • Employee Size: 11-50
  • Business Valuation: NA
  • City/Town: Hong Kong
  • State: HK
  • Country: Hong Kong
Related businesses