Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning.
Uniphore sells software for conversational analytics, conversational assistants and conversational security.
Uniphore was founded in 2008 by Umesh Sachdev and Ravi Saraogi. The company has dual headquarters in both Palo Alto, CA and Chennai, India, with offices in US, Singapore and India.
Uniphore has developed Speech Analytics software called auMina, which enables organizations in identifying customer problems through analyzing customer dynamics and call center interactions.
Uniphore has also developed, Akeira, a Virtual Assistant software that helps organizations in consumer interaction and can be deployed using a variety of interfaces. It's other product, amVoice, is a remote user authentication software offering security to phone-based transactions.
Uniphore Conversational Service Automation has the highest voice accuracy in the industry, the broadest language coverage, best latency and response times, and highest degree of predictability of intent.
Uniphore is backed by NEA, Sorenson Capital Partners, IDG, IIFL, March Capital, National Grid Partners, Serena Capital, Sanabil Investments, Cisco Investments, Chiratae Ventures, and others. The company raised $400M in Series E round on Feb 16, 2022. This brings Uniphore's total funding to $606.8M to date. The latest round valued the company at a $2.5B post-money.