ultimate.ai

ultimate.ai is the leading customer service automation platform on a mission to empower brands to drive better customer experiences through automation.

ultimate.ai uses deep learning to transform how people work in customer service.

ultimate.ai was founded in November 2016 by Reetu Kainulainen, Sarah Al-Hussaini, Jaakko Pasanen, and Markus Rautio. The company is headquartered in Berlin, Berlin, Germany.

 

ultimate.ai's holistic, AI-first solution automates up to 80% of support interactions, freeing agents from repetitive requests. Rather than teams needing to replace their existing system, ultimate.ai can instead supercharge current workflows and set ups.

 

ultimate.ai's no-code platform makes powerful AI technology accessible, and puts it in the hands of customer service teams, to orchestrate their operations to deliver instant resolutions around the clock, and uniquely, in every language.

 

ultimate.ai is integrated within the world’s leading CRM providers, including Salesforce and Zendesk, ultimate.ai’s virtual agent talks to customers, manages tickets, works in back office systems, escalates to other team members, and offers a multitude of other features.

 

ultimate.ai is backed by OMERS Ventures, Felicis Ventures, HV Capital, Maki.vc and others. The company raised $20M in Series A round on Dec 03, 2020. This brings ultimate.ai's total funding to $27.4M to date.

 

 

  • Year founded: 2016
  • Funding Info: $27.4M over 3 Rounds (Latest Funding Type: Series A)
  • Yearly Revenue: NA
  • Employee Size: 51-200
  • Business Valuation: NA
  • City/Town: Berlin
  • State: Berlin
  • Country: Germany
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