Observe.AI is a leader in AI-powered agent enablement for voice customer service which brings coaching and conversational insights to the world's top brands to improve the customer experience.

Observe.AI is on a mission to transform contact centers by turning every agent into your best brand representative.

Observe.AI was founded in May 2017 by Akash Singh, Sharath Keshava and Swapnil Jain. The company is headquartered in San Francisco, California, with an office in Bangalore, Karnataka, India.


Observe.AI leverages the latest Speech and Natural Language Processing technologies, to allow organizations quality check 100% of calls, ensure compliance, and turn agents into top performers.


Observe.AI’s Intelligent Workforce Platform transforms how contact centers operate as AI-empowered systems of intelligence, with full conversation visibility, business-improving insights, and machine-driven workflows.


Observe.AI is trusted by hundreds of customers and partners, including Pearson, 23andMe, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage.


Observe.AI is backed by SoftBank Vision Fund 2, Scale Venture Partners, Nexus Venture Partners, Menlo Ventures, Zoom Video Communications, Y Combinator, Steadview Capital, Emergent Ventures, and others. The company raised $125M in Series C round on Apr 12, 2022. This brings Observe.AI's total funding to $213.1M to date.



  • Year founded: 2017
  • Funding Info: $213.1M over 5 Rounds (Latest Funding Type: Series C)
  • Yearly Revenue: NA
  • Employee Size: 201-500
  • Business Valuation: NA
  • City/Town: San Francisco
  • State: California
  • Country: United States
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