Level AI is a developer of an artificial intelligence platform intended for businesses to automate tedious workflows and transform the customer experience.
Level AI is redefining how the modern customer contact center works.
Level AI was founded in 2018 by Ashish Nagar. The company is headquartered in Mountain View, CA and Delhi, India.
Level AI provides a platform for customer contact centers, which leverages conversational intelligence to give real-time insights and enable agents to offer help customers want at the moment they need it with efficiency.
Level AI already offers industry-leading real-time agent assist, analytics, automation and 100% quality assurance capabilities. Now its vision-based desktop monitoring and screen recording enable Level AI to deliver a complete suite of intelligent customer service capabilities to its customers.
Level AI integrates with the entire customer service stack, including cloud telephony providers like Five9 and Twilio; CRMs like Salesforce, Zendesk and Kustomer; and ticketing and chat providers like Helpshift and Zendesk.
Level AI is backed by Battery Ventures, ENIAC and Village Global. The company raised $20M in a Series B round on Mar 02, 2022. This brings Level AI's total funding to $35M to date.