Promise is the modern payment platform built for government, designed to meet people where they are.

Promise goes beyond payment processing to provide the most comprehensive payments platform for utilities and government agencies.

Promise was founded in 2017 by Phaedra Ellis-Lamkins and Diana Frappier. The company is headquartered in Oakland, California.


Promise works with utilities and government agencies to provide flexibility in payments for people who can’t cover their whole water or electricity bill at once. Promise provides a plug-and-play interest-free installment payment plan for something like an electric bill.


Promise offers, PromisePay, an easy to use on mobile devices, offering all payment methods, in the languages residents speak, and broken down into easier payment plans. 


Promise partnered with the Louisville Water Company to help create solutions for over 5,000 past due accounts and distribute over $4 million in COVID-related assistance.


Promise is backed by Kapor Capital, The General Partnership, XYZ, Bronze Investments, First Round Capital, Y Combinator, 8VC, Howard Schultz, Village, Backstage, Gaingels, Bumble, and others. The company raised $25M in Series B round on Feb 24, 2022. This brings Promise's total funding to $48.9M to date.



  • Year founded: 2017
  • Funding Info: $48.9M over 44 Rounds (Latest Funding Type: Series B)
  • Yearly Revenue: NA
  • Employee Size: 51-200
  • Business Valuation: NA
  • City/Town: Oakland
  • State: California
  • Country: United States
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