Invoca is the cloud leader in AI-powered conversation intelligence for revenue teams that enables marketing, sales, customer experience, and eCommerce teams to understand and immediately act on the information consumers share via conversations.
Invoca provides a platform to help marketers understand why customers are calling, who's calling, and analyze what's being said in conversations.
Invoca was founded in 2008 by Colin Kelley, Jason Spievak and Robert Duva. The company is headquartered in Santa Barbara, California, with offices in San Francisco, Colorado, Chicago, and Ohio.
Invoca acts as a centralized platform that combines AI-powered speech analytics, automated call scoring, call routing and conversational interactive voice response (IVRs) capabilities.
Invoca integrates with leading technology platforms, to allow revenue teams to turn conversation data into automated action to enhance every digital touchpoint and human interaction, leading to better experiences, more conversions, and higher revenue.
Invoca is trusted by top brands like AutoNation, Banner Health, DirecTV, ORKIN, Rogers Communications, Mayo Clinics, University Hospitals, Dish Network, and Mutual of Omaha.
Invoca is backed by Accel, Silver Lake Waterman, Morgan Stanley, Salesforce Ventures, Upfront Ventures, H.I.G. Capital, Industry Ventures, Kingfisher Investment Advisors, Rincon Venture Partners, and others. The company raised $83M in Series F round on Jun 14, 2022. This brings Invoca's total funding to $201.5M to date. The latest round valued the company at a $1.1B post-money.