Genesys is the global leader in cloud customer experience and contact center solutions.

Genesys enables true intimacy at scale to foster customer trust and loyalty, by transforming back-office technology to a modern revenue velocity engine.

Genesys was founded by Gregory Shenkkman and Alec Miloslavsky in October 1990. The company is headquartered in Daly City, California, with offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia.


Genesys leverages cloud, digital and AI technologies, to empower organizations to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.


Genesys recently launched the Genesys DXTM solution, a conversational artificial intelligence (AI) and digital experience product targeted at new sales and marketing audiences. The company's other products include Genesys Engage, formerly PureEngage; Genesys Cloud, formerly PureCloud; and PureConnect, formerly Customer Interaction Center or CIC.


Genesys serves nearly 7,000 organizations around the world, including 17 of the top 20 Fortune 500 companies. Every year, Genesys orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries.


Genesys is backed by Permira, TCV, Salesforce Ventures, Hellman & Friedman, ServiceNow Ventures , BlackRock, D1 Capital Partners, Zoom, and others. The company raised $580M in new financing on Dec 06, 2021. This brings Genesys' total funding to $1.5B to date. The latest investment valued the company at $21B post-money.



  • Year founded: 1990
  • Funding Info: $1.5B over 5 Rounds (Latest Funding Type: Venture- Series Unknown)
  • Yearly Revenue: $740.2M (2021)
  • Employee Size: 1,001-5,000
  • Business Valuation: Valued at $21B as of Dec 06, 2021
  • City/Town: Daly City
  • State: California
  • Country: United States
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