Frame AI

Frame AI is a next-generation Customer Intelligence system that uses AI to estimate costs and predict revenue outcomes associated with complex customer interactions. 

Frame AI powers winning CX with automatic sentiment, effort, and actionable themes extracted from every customer interaction.

Frame AI was founded in 2016 by George B. Davis and Brandon L. Reiss. The company is headquartered in New York.

 

Frame's platform uses proprietary ML to prioritize attention around emerging themes at the conversation, account, or segment level. By consolidating and enriching data across helpdesk, call center, CRM, and other channels, the company helps Support, Product, and Revenue leaders reduce costs and improve outcomes from their existing customer operations.

 

Frame AI’s new product offering, Dynamic Cost Attribution™️ combines budget information with AI analysis of support communication and lifecycle events to identify drivers of operational costs. The solution gives company leadership a more accurate, “always-on” understanding of true lifetime value.

 

Frame AI's platform is trusted by leading CX teams, including NVIDIA, Fastly, Oscar, Calendly, Pendo, Kruze, Gloss Genius, and many more.

 

Frame AI is backed by FirstMark, G20 Ventures, Greycroft, Velvet Sea Ventures, ValueStream Ventures, Twilio ($TWLO), LiveRamp ($RAMP), and others. The company raised $7.6M in a new round on Nov 30, 2022. This brings Frame AI's total funding to $17.9M to date.

 

 

  • Year founded: 2016
  • Funding Info: $17.9M over 4 Rounds (Latest Funding Type: Series B)
  • Yearly Revenue: NA
  • Employee Size: 11-50
  • Business Valuation: NA
  • City/Town: New York
  • State: New York
  • Country: United States
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