Forethought is an AI company with a mission to develop AI and Machine Learning solutions to tackle the most challenging and costly areas in every enterprise.
Forethought builds AI-powered tools that harness a company’s collective knowledge to empower customer support teams.
Forethought was founded in 2017 by Deon Nicholas, alongside with Sami Ghoche. The company is headquartered in San Francisco, California.
Forethought's artificial intelligence seamlessly embeds into enterprise workflows; Forethought's first platform, Agatha, empowers customer support teams with the most accurate AI to help agents work more efficiently and strategically.
Forethought's Agatha. an AI-powered customer support agent who uses ML and NLU to immediately respond to customers to resolve simpler issues, automate repetitive routing that agents spend valuable time doing, and provide real-time assistance and insights to agents and managers as they work to resolve issues more efficiently.
Forethought is backed by NEA, Steadfast Capital Ventures, Sound Ventures, K9 Ventures, Neo, Geodesic Capital, Collaborative Fund, Frontline Ventures, Operator Collective, and others. The company raised $65M in Series C round on Dec 15, 2021. This brings Forethought's total funding to $91M to date.