Espressive is the pioneer in AI for employee self-service, redefining how employees get help by delivering exceptional employee experiences.
Espressive offers artificial intelligence platform for enterprise service management (ESM) solutions to increase employee satisfaction and productivity.
Espressive was founded in 2016 by Pat Calhoun. The company is headquartered in Santa Clara, California.
Espressive's flagship product Barista, an AI-based virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Amazon Alexa and Google Home, into the workplace. It automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 40 to 60%.
Barista is the only solution on the market that democratizes content management to the subject matter experts across service departments (e.g., IT, HR, Finance) and service teams (e.g., Level 1 Support, Applications, Network). Barista's FAQ Manager enables subject matter experts to control their own destiny by easily training Barista with answers to questions without needing any technical expertise.
Espressive is backed by General Catalyst, Insight Partners, Wing Venture Capital and others. The company raised $30M in a Series B round on Mar 25, 2020. This brings Espressive's total funding to $53M to date.