Assembled is a workforce management platform for data-driven customer support teams.
Assembled is rethinking outdated call center software and providing operational expertise to organizations who want great customer support.
Assembled was founded in 2018 by Brian Sze, Ryan Wang and John Wang. The company is headquartered in San Francisco, California.
Assembled's workforce management platform helps support teams at the world's fastest-growing companies efficiently respond to customer demand through accurate forecasting, automated scheduling, and robust realtime and historical reporting.
Assembled launched several new product updates, including a revamped scheduling experience, agent scorecard, and algorithmic scheduling automations. Assembled is also launching a new initiative called CX Scholars, which commits a percentage of annual revenue to the continued education of those in the support and WFM community.
Assembled is trusted by the fastest-growing companies in the world, including Stripe, Zoom, Etsy, Intuit, Brooks Running, Asana, Wynn, and Color Genomics.
Assembled is backed by New Enterprise Associates (NEA), Emergence Capital, Stripe, Basis Set Ventures, Felicis Ventures, and others. The company raised $51M in Series B round on May 26, 2022. This brings Assembled's total funding to $70.7M to date.