Viable is an analytics startup using artificial intelligence to automate text analysis of customer feedback.
Viable's mission is to help you better and more quickly understand what customers are telling you so can immediately find the most important things you should be working on.
Viable was founded in 2020 by Daniel Erickson and Jeffrey Erickson. The company is headquartered in Oakland, California.
Viable provides analytics software for making customer feedback actionable with automated aggregation, structuring, and analysis of text. With the software, companies can ask any question and in seconds get plain language answers from their customer surveys, helpdesk tickets, app store reviews, and more.
Viable is the first analytics startup to use the GPT-3 language model, from AI research and deployment company OpenAI, to extract immediate insights buried in customer surveys, helpdesk tickets, and app store reviews at enterprise scale.
Viable is backed by Craft Ventures, Streamlined Ventures, Javelin Venture Partners, Merus Capital, GTMFund, STRΛTMINDS, Tempo Ventures, and others. The company raised $5M in a new round on May 12, 2022. This brings Viable's total funding to $8.9M to date.